Legal document
Last updated: 22 July 2026
These Terms and Conditions (the "Terms") govern access to and use of the MilOffers digital platform, operated by MilOffers S.L. ("MilOffers", "we" or "the Platform").
By registering, subscribing to a plan, accessing the clinic dashboard or using any of our services, the clinic, professional or user (the "Client" or "You") declares that they have read, understood and fully accepted these Terms. If you do not agree, you must not use the Platform.
These Terms constitute a legally binding agreement between MilOffers and the Client.
Owner: MilOffers S.L.
Registered address: Spain.
Contact email: hola@miloffers.com
Website: miloffers.com and associated subdomains.
MilOffers is a technology platform for publishing profiles, promotional offers and online visibility tools aimed primarily at the dental sector in Spain.
These Terms apply to all Platform users, with particular relevance for dental clinics and professionals subscribing to paid plans.
Acceptance occurs expressly when ticking the acceptance box during registration, making a payment, accessing the private clinic area or continuing to use the Platform after changes are published.
In case of conflict between these Terms and any commercial communication, brochure, sales presentation or sales conversation, these Terms shall always prevail.
MilOffers may require acceptance of additional conditions for specific features (campaigns, integrations, beta modules). In such cases, those conditions supplement these Terms.
MilOffers provides a software and online presence service enabling clinics to publish profiles, offers, digital coupons and search-optimised content in Spanish and English.
MilOffers acts exclusively as a technology intermediary and visibility platform. It does not provide healthcare services, does not act as a patient acquisition agency with guaranteed results, and is not medical or clinical consultancy.
The Client is solely responsible for delivering dental services, patient care, final prices applied in the clinic and compliance with healthcare, advertising and professional regulations applicable to them.
Nothing on the Platform, in its marketing or commercial materials shall be interpreted as a promise, commitment or guarantee of obtaining patients, appointments, revenue, billing, website traffic, search rankings, conversions, redeemed coupons or any other economic or commercial outcome.
THE CLIENT EXPRESSLY ACKNOWLEDGES AND ACCEPTS THAT MILOFFERS DOES NOT GUARANTEE OR PROMISE ANY COMMERCIAL RESULTS WHATSOEVER.
In particular, without limitation, MilOffers does not guarantee: (a) a minimum volume of profile or offer visits; (b) a minimum number of patients, leads, calls, messages or bookings; (c) a minimum number of coupons claimed or redeemed; (d) revenue, billing or return on investment (ROI); (e) specific positions on Google or other search engines; (f) performance of campaigns on social media, email or third-party advertising; (g) continuity of organic or paid traffic; or (h) any other commercial performance indicator.
Any figure, example, success story, testimonial, projection, estimate or reference to results achieved by third parties is purely illustrative and informational, does not constitute a guarantee or personalised advice, and cannot serve as a basis for breach of contract claims.
Results depend on multiple factors outside MilOffers's control, including clinic location, reputation, pricing, availability, service quality, seasonality, local competition, the Client's advertising budget, third-party algorithms and end-user behaviour.
The Client subscribes to the Platform at their own business risk and assumes the commercial risk inherent in any marketing and technology investment.
The Platform may display statistics on visits, impressions, clicks, coupons, email opens or other indicators. Such metrics are provided for informational and operational purposes.
Metrics may be subject to delays, approximations, duplicates, tracking blockers, rejected cookies, private browsing, bots, technical errors or differences compared with third-party tools (Google Analytics, Search Console, Meta, etc.).
MilOffers does not guarantee the accuracy, completeness or permanent availability of metrics. The Client may not base indemnity claims, contract termination or refund requests solely on discrepancies between internal metrics and external tools.
MilOffers may modify, suspend or remove analytics features without giving rise to compensation, except where mandatory law requires otherwise.
The Client warrants that they have legal capacity and the necessary authorisations to contract and publish content on behalf of the clinic.
The Client undertakes to provide truthful, up-to-date and complete information about the clinic, its services, prices, availability and contact details.
The Client is responsible for safeguarding access credentials and all activity carried out from their account.
The Client must respond diligently to interested patients or users and manage commercial conversion of generated contacts on their own.
The Client shall not use the Platform for unlawful, misleading, defamatory, discriminatory or bad-faith activities.
The Client retains ownership of published content but grants MilOffers a worldwide, non-exclusive, royalty-free, sublicensable licence to host, reproduce, adapt, translate, index, display and promote such content on the Platform and associated channels solely to provide the service.
The Client declares that they hold all necessary rights over uploaded texts, images, logos, photographs and materials, and that publication does not infringe third-party rights.
MilOffers may, at its reasonable discretion, review, moderate, de-index, hide or remove content it considers unlawful, misleading, low quality, incompatible with the Platform image or in breach of these Terms, without a general prior monitoring obligation.
Content removal or non-publication shall not give rise to compensation or refunds, except where law requires otherwise.
Access to clinic features is subject to an active subscription plan at registration or renewal.
Prices, billing frequency, offer limits, coupon limits and other commercial conditions are shown on the Platform and may be updated with reasonable notice.
Unless expressly stated otherwise, prices exclude applicable indirect taxes, which will be added according to current regulations.
Non-payment, failure to renew or plan cancellation may result in suspension or deactivation of the profile, offers and associated features.
MilOffers may offer trial periods, discounts or promotions subject to specific conditions. Promotional rights are not cumulative unless expressly authorised.
Except for mandatory rights under applicable law, subscription fees paid are non-refundable for lack of commercial results, low traffic, absence of patients, low coupon numbers, dissatisfaction with Platform performance or unmet expectations.
The Client shall not be entitled to refunds for periods already consumed, voluntary mid-cycle cancellation or causes attributable to the Client or third parties outside MilOffers.
Where consumer or contract law applies mandatorily and cannot be excluded by agreement, only the minimum legally required rights shall apply, without prejudice to the limitation of liability clause.
Any refund request must be submitted in writing to hola@miloffers.com with justification and billing details. MilOffers will resolve it according to these Terms and applicable law.
The contractual relationship is indefinite while an active subscription is maintained or the Client continues using the Platform under these Terms.
The Client may request cancellation through Platform mechanisms or by email. Cancellation takes effect at the end of the current billing period unless otherwise published.
MilOffers may suspend or terminate access immediately, without compensation, if the Client breaches these Terms, commits fraud, affects Platform security, receives substantiated third-party claims or breaches applicable regulations.
Termination or suspension does not release the Client from payment of amounts accrued previously.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MILOFFERS'S TOTAL CUMULATIVE LIABILITY TO THE CLIENT FOR ANY MATTER ARISING FROM OR RELATED TO THESE TERMS OR USE OF THE PLATFORM SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CLIENT TO MILOFFERS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
If the Client has paid no amount, MilOffers's maximum liability shall be limited to fifty euros (€50).
MilOffers shall not be liable for indirect damages, loss of profit, loss of revenue, loss of clientele, loss of data, loss of business opportunity, reputational damage, staffing costs, alternative campaign costs or damages arising from the Client's business decisions.
MilOffers does not guarantee uninterrupted Platform availability. Interruptions may occur due to maintenance, updates, technical incidents, third-party actions or force majeure.
The Client is responsible for backing up information they consider relevant outside the Platform where appropriate.
The Client shall hold harmless, defend and indemnify MilOffers, its directors, employees, contractors and suppliers against any claim, penalty, lawsuit, proceeding, damage, cost or expense (including reasonable legal fees) arising from:
The Platform may depend on or integrate third-party services (payment gateways, hosting, email, analytics, search engines, social networks, APIs, etc.). MilOffers does not control such services and is not liable for their failures, algorithm changes, suspensions, policies, costs or unavailability.
Variations in SEO ranking, traffic from Google, Bing, Meta or other platforms do not constitute breach of contract by MilOffers.
No delay or failure by MilOffers shall be attributable where caused by force majeure or unforeseeable and unavoidable circumstances beyond its reasonable control, including natural disasters, conflicts, mass internet failures, cyberattacks, government actions or critical supplier failures.
The MilOffers brand, software, design, structure, code, databases, Platform-owned texts and other distinctive elements are owned by MilOffers or its licensors and are protected by intellectual and industrial property law.
Unauthorised reproduction, distribution, public communication, transformation or extraction of Platform content or elements is prohibited, except as strictly necessary for contractual operation.
The Client acquires no ownership rights over the Platform beyond a limited, revocable, non-exclusive, non-transferable right of use under these Terms.
Processing of personal data is governed by our Privacy Policy, available on the Platform, which forms an integral part of the contractual relationship.
Where the Client processes patient or user data obtained through the Platform, they act as data controller for such data and must comply with Regulation (EU) 2016/679 (GDPR) and Spanish data protection law.
MilOffers may act as data processor in the cases and to the extent described in the Privacy Policy or a specific data processing agreement where applicable.
MilOffers may modify features, interfaces, plans, technical limits and these Terms to adapt to legal, technical or commercial changes.
Material changes will be communicated via notice on the Platform or by email with reasonable advance notice. Continued use after entry into force implies acceptance of the new Terms.
If the Client does not accept the changes, they may cancel the subscription before they take effect, without additional compensation for that reason alone, except where mandatory law requires otherwise.
These Terms are governed by Spanish law.
For dispute resolution, the parties submit to the Courts of Madrid (Spain), except where mandatory consumer protection rules assign jurisdiction to another court for a user with legal consumer status.
Where the Client acts as a business or professional, they expressly waive any other jurisdiction that might apply to them.
Any claim must be notified to MilOffers within a maximum of twelve (12) months from when the Client knew or should reasonably have known of the fact giving rise to it, on pain of expiry of the action to the extent permitted by law.
The Client acknowledges that they are contracting a technology platform service and waives claims based solely on absence of patients, sales, traffic, revenue or advertising return, except for fraud or gross negligence directly attributable to MilOffers duly proven under law.
Claims must provide objective evidence of breach attributable to MilOffers and direct causal link with the alleged damage.
Invalidity or unenforceability of any clause shall not affect the validity of the remaining Terms, which shall remain in force in unaffected parts.
MilOffers's tolerance of Client breaches shall not constitute waiver of strict compliance in the future.
These Terms, together with the Privacy Policy and commercial conditions of the subscribed plan, constitute the entire agreement between the parties regarding the subject matter.
Clause headings are included for convenience only and do not affect interpretation.